Useful information
- Ordering
- Payment, Pricing & Promotions
- Shipping & Delivery
- Returns & Replacements
- Viewing Orders
- Updating Account Information
- Privacy & Security
All items shown on this website are currently in stock. Orders should be placed through the site and customers can either purchase items as a guest or by registering on the website. There are benefits to registration, such as being able to view previous orders, quicker checkout processes and being able to store multiple addresses; very handy if orders need to be delivered to addresses other than the invoice address. You will be sent an automated email confirmation at every step; order confirmation, invoice on receipt of cleared funds, shipping confirmation (including tracking information) and credit memos when necessary. All items are sent within 2 working days of receipt of cleared funds.
When ordering custom items, we will need an image or document containing as much information as possible about the item you're looking for. This should include a sketch or picture of the item, as many dimensions as possible (blade length, handle length, widths etc), colours and so on, as well as a description of the item. We can accept Word documents, PDFs, JPGs or PNG files. Images should be a maximum of 2000 x 2000px. Once we receive your request we will get a quote to you within 2 working days and include an estimated delivery time. You will be given a unique reference number and the item will be added to the website. You will need use the search box to find your item as it will not be visible on the site and will only be found with the unique reference number. You can then place your order in the usual way. Please note requesting a quote does not constitute an order. This is merely a request for information. Your quote will be valid for 30 days and you are under no obligation to place an order. If you do not order the item within 30 days of the date of the quote it will be removed from the website.
We currently accept Paypal or BACS / cheque payments and are looking into a secure payment gateway. We prefer Paypal but understand that it's not for everyone. If you opt to pay by cheque the details you need will appear on the screen as soon as you select this option and will also be sent with your order confirmation. Your order will then be put on hold until your payment has cleared our account. As soon as this happens you will be sent an invoice and your goods will be despatched. All prices on the site are correct at time of publication. We do not currently charge VAT. In the event of any price reduction, the original and special prices will both be displayed. All promotions such as multi-buy discounts will be applied in the checkout stage.
- Shipping & Delivery
- With the exception of custom orders, everything on this website is in stock and ready to send. All items will be shipped within 48 hours of receipt of cleared funds, provided the correct shipping option has been selected and paid for. We are unable to send orders until the correct amount has been paid. For deliveries within the UK we use Collect+ for all items up to 42" and by courier for items over 48" or for orders over £300 in value. Deliveries outside the UK are made by UPS.
All orders are tracked and insured and your order should arrive within 7 days of receipt of cleared payment so if your order hasn't arrived within a week, please let us know so that we can sort it out for you. Your parcel will need to be signed for so if you prefer, you can opt to have it sent to a different address from your invoice address (for instance, your work address) to save you the bother of having to trek across town to the delivery depot.
- Returns & Replacements
-
Items usually get returned for one of 3 reasons:
- You change your mind and no longer want them item or wish to exchange it for another item
- The item is damaged
- The item is not what you expected to receive
Should any of these situations arise, please get in touch within 7 days of receipt of your order so that we can arrange for the item to be returned to us. Depending on the reason for the return we may be able to arrange for collection at our expense. However, if you change your mind you will be responsible for the cost of returning the item. This does not affect your statutory rights.
As previously stated, you will be sent an email confirmation when you place your order. If any details are incorrect, please let us know immediately. If you register on the website you will be able to view your order at any time by logging onto your account.
If you register on the website you will be able to store information such as delivery and invoice addresses. You will then be able to update this information yourself at any time by logging on to your account.
We only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. If you make a purchase from us, we may e-mail you in the future with news and offers.
You can opt out of all marketing emails at any time. We will, however, still email you with information and documentation relating to any orders you place with us. The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address