• Payment for all orders is required in advance and in Pounds Sterling (to check the approximate equivalent in your local currency, go here). We accept all major debit and credit cards, with the exception of American Express. 
  
• If you would prefer to pay by a method other than credit card, this can be stated in the "Comments" box on your order. We are happy to accept cheques, made payable to Eldritch, Paypal or a bank transfer. However, there is an additional charge of £6 for bank transfers from ouside the UK. We will not accept credit card payments through Paypal. To receive an e-mail about our alternative payment methods, click here
• We regret that, once processed, orders for custom items cannot be cancelled. 
• We make every effort to ensure that orders are despatched within 28 days of receipt of payment although we cannot guarantee this. Circumstances outside our control can mean that delivery takes longer. If you require an item by a specific date, please contact us during office hours on 0560 130 1133 or e-mail us. We can't promise, but we will try  This does not affect your statutory rights.
  
• Every effort is made to ensure that your item reaches you in prime condition. If you are disatisfied with your item in any way please contact us during office hours on 0560 130 1133 or email us
• All orders within the UK for items of 22" or less in length are sent by Royal Mail Recorded Delivery. Items between 23" and 54" are sent by Royal Mail Standard Parcels and items of 55" or over in length, and all overseas orders, are sent by courier. If an order consists of several items of different lengths, the longest length will apply. All orders are insured.
• If you select the wrong postage method (for example, Mainland UK when you are ordering from outside the mainland), we reserve the right to charge the correct postage. You will, of course, be notified by e-mail should this error occur.
• If you change your mind, you need to let us know within 7 days of receiving your order. We will refund you after inspecting the returned items to ensure that they are unused. However, we do not refund our costs (such as postage and packaging). We cannot guarantee a refund after 7 days.
• Eldritch do not accept liabilty for the use to which its products may be put after purchase
  

• Your personal details are secured and will not be passed to third parties without your prior permission. Eldritch will never contact you on behalf of a third party
• Credit card details are deleted from the server and are not retained by us once your order has been processed
• Eldritch reserves the right to contact customers with offers and information regarding events and new stock items unless the customer has requested that we not do so

Our site uses cookies to collect selective information about you. Absolutely no personal information is collected. We only track where you are in the world, how you found us and what pages you looked at on the site. If you would prefer not to allow cookies from our site, go to your browser's Internet Options (found under the Tools drop-down menu item) and change the Privacy settings to restrict cookies at whatever level you feel would be most appropriate for you

• All orders within the UK Mainland for items of 22" or less in length are sent by Royal Mail Recorded Delivery
• Items between 23" and 54" are sent by Royal Mail Standard Parcels
• Items of 55" in length or over, and all overseas orders, are sent by courier
• All items in the Armour category, with the exception of collars if ordered on their own, are sent by courier
• For the purposes of selecting shipping type, if an order consists of several items of different lengths, the longest length will apply
• All orders are insured 

Due to OFCOM changing the rules on 0870 numbers, we have decided to drop our 0870 service. Since this number was forwarded to us, we have opted to use that number instead. So with immediate effect, our number is 0560 130 1133. Current BT call charges, including VAT at the current rate, are as follows:

This rate is BT's G21 (calls to new voice services) tarrif and is slightly lower than a standard landline to landline call charge. According to BT, since this number is a VOIP line it counts as a landline for the purposes of billing, which means that if you have a calling option that gives you free landline to landline calls, calling us will cost you nothing from a landline phone. Mobile and other service providers might charge for the call.

We thought you would appreciate some information which might help you to choose your weapon and which will provide answers to some of the questions we are asked on a regular basis.

• All sizes on our site are approximate and refer to the overall length of the item
• Daggers are approximately 18" in overall length unless otherwise stated
• Weapons up to 42" are made with a glass fibre core and foam handles as standard unless stated otherwise. Other options are available at an additional charge. Items of 48" or over are made with carbon fibre cores as standard
• Items suitable for throwing have no solid core. We do not make throwing knives 
• Heavy weighting is only available on carbon fibre swords up to 42". Carbon fibre swords above this length are standardly light-weighted only
• Due to variations in the painting process and pigment colours being hand mixed, weapon colours do not necessarily come as shown on the website. You can request specific colours. Specialist paint effects are available at an additional charge.
• Where items are in stock, the picture on the website is of the stock item. However, due to various conditions (lighting when the picture was taken, the way your monitor displays colours etc), colours may appear slightly different on screen
  
• Shields take approximately three times as long to paint as swords and take up considerably more space during the process. Therefore they can take up to 2 weeks longer to make than swords, especially at busy times
• Standardly, oval and round shields can be used either right or left handed, making them ideal for monster kit. Small shields are made with a centre grip handle. Large and huge shields in other styles are made to be used in the left hand (ie. right-handed). Please state on your order if you want your shield to be made for use on the right arm (ie. left-handed)
• Sizes for female body armour are UK sizes. To ensure you order the correct size, you might find it useful to refer to an international comparison chart such as http://en.wikipedia.org/wiki/Clothing_sizes
• The currency in the UK is Pounds Sterling (British Pounds), not Euros
• Yes, we do ship overseas
• If you would prefer not to pay for your order by card, we can offer alternative payment methods. To receive an automated e-mail with details of our alternative payment methods, click here

We make every effort to ensure that our weapons meet the standards required for your role-playing organisation. We would therefore be very grateful if organisations could contact us if there are any changes to their weapons standards so that we can take these into account when making weapons for their members.

Care of your Latex weapon is important to its continued safe usage and to the lifetime of the weapon.  

• Do not store in direct sunlight
• Do not store in extreme conditions (the ideal temperature range is +8 to +22 degrees celcius)
• Do not compress or bend the tip of your weapon
• Do not twist or put your weapon in torsion
• Do not stab, lunge or otherwise poke with your weapon
• Do not strike with the tip of your latex weapon